Whether you’re a new or seasoned guest, we understand you might have some questions.  We have done our best to answer some of your most commonly asked questions about what you can expect from Massage Remedy.  If you can’t find the information you’re looking for, please feel free to contact us at (865) 909-0990 or email and let us know what we missed.  Feel free to browse our site for even more information, including a detailed description of our services and staff.

How do I schedule my massage appointment?

You can schedule your appointment online by clicking here or calling us at (865) 909-0990, and one of our friendly Guest Service Concierges will be happy to help you find a time that works for you!

Do I need to schedule an appointment?

Massage Remedy™ believes that your massage experience will be better if we are prepared for your visit.  Our goal is to provide an extraordinary, individualized experience for our guests.  All services are provided by appointment only.  To ensure your desired appointment availability, we suggest scheduling regular appointments.

Should I tip my therapist?

Although customary in the massage profession, tipping your therapist is at the guest’s discretion.   If you have received exceptional service and would like to show appreciation, the average tip ranges between 20% and 35%.  From your therapist’s perspective, it is always nice to get a compliment by receiving a tip for delivering an outstanding massage.  In addition, you may show your appreciation by referring friends, family, and co-workers to your massage therapist.

Do you offer couples massage?

No.  Massage Remedy™ endeavors to provide each guest with a unique experience that is relaxing and therapeutic.  Couples’ massages are often clumsy and distracting, causing the couple to have a “less than optimal” experience.  We suggest scheduling each person a massage session in private rooms simultaneously. 

Where are you located?

Massage Remedy™ currently has two wonderful locations to serve you.  Our first location is in the Bearden Area, at 6500 Papermill Drive on the corner of Papermill Drive and Westfield Road.  We are located on the first floor.  Our second location in North Knoxville is in the Halls Professional Center, at 7039 Maynardville Pike, Suite 3.  If you should need any additional information regarding directions to either of these locations, please feel free to contact us at (865) 909-0990.

What are your hours of operation?

Massage Remedy regularly monitors the scheduling habits of our guests and responds by setting our hours of operations to meet the needs of those we serve.  Our current hours of operations are:

Sunday12:00 PM – 5:00 PM
Monday10:00 AM – 8:00 PM
Tuesday10:00 AM – 8:00 PM
Wednesday10:00 AM – 8:00 PM
Thursday10:00 AM – 8:00 PM
Friday10:00 AM – 8:00 PM
Saturday10:00 AM – 8:00 PM

As a reminder, all services are by appointment only.

What forms of payment do you accept?

At Massage Remedy™, we want to make your visit to one of our massage centers as stress-free as possible.   We accept cash, checks (with identification), all major credit cards, and gift cards issued by Massage Remedy or The Bolden Group, Inc. 

What if I arrive late for my appointment?

At Massage Remedy, we understand that unanticipated events occur in everyone’s life.  If late arrival is inevitable, we kindly request that you call and notify us that you are running behind.  Arriving late may mean that your service will be shortened in consideration of the next guest, however, the original service fee will be charged.  When arriving late, the time you arrive determines the length of the treatment.  Thank you for understanding.

What should I do if I need to cancel my appointment?

We understand that unanticipated events occasionally happen in everyone’s life.  In our desire to be respectful and fair to both guests and therapists, we require 24-hour advance notice when canceling an appointment.  Canceling within 24-hours allows us to schedule someone else for that appointment.  If you are unable to give us 24-hours notice, you may be charged the full amount of your appointment.  This amount must be paid before scheduling your next appointment.

I'm not feeling well, should I come to my appointment?

No!  Out of respect for your massage therapist and the other guest they will come in contact with, it is essential you reschedule your massage.  We all know that massage can relax your body and alleviate pain.  Getting a massage when you’re sick can actually make you feel worse.  When you’re sick, you stay home for a reason.  Nobody wants to risk catching your illness, whether it’s your family, friends, or co-workers.  Your massage therapist feels the same way.  Massage Remedy™ respectfully requests that you reschedule your massage appointment if you are not feeling well.

How often should I get a massage?

We are often asked this question and the honest answer is that it depends on the individual and their unique circumstances.  Massage Remedy™ believes that everyone should make massage an integral part of their healthcare regimen by getting regularly scheduled massages.  We recommend that everyone receive a monthly maintenance massage as part of your personalized wellness program and more often when you have healthcare concerns that massage therapy can address.  Your massage therapist can help you determine the frequency of care when a problem occurs.  Massage should also be an important part of your ongoing self-care commitment.  Today,  more than ever we understand the importance of self-care.  As a component of self-care, you can use massage to help relieve stress and tension or simply help you relax and briefly escape life.  Remember, if you don’t take care of yourself, who will?

Should I keep my underwear on during my massage?

Most people prefer to be completely nude, while others prefer to keep their underwear on during the massage.   It’s up to you.  If your problem areas are in your lower back, hips, buttocks, or upper thigh, underwear can sometimes get in the way of a proper massage.  If you remove your underwear, our massage therapists ensure that you are always completely covered, and only the area being massaged will be uncovered.

Should I talk during my massage?

Massage Remedy(TM) wants to remind you that it’s your massage session.  Some people prefer to talk throughout the entire massage session, while others prefer not to talk.  Our therapists want you to feel relaxed and comfortable.  It won’t offend us if you want to shut your eyes and relax.

Do you accept insurance?

No.  Massage Remedy™ does not accept insurance reimbursements because health insurance companies make it extremely difficult for massage therapists to file claims and get paid for their services.  However, if your insurance does reimburse you for massage services, we are happy to provide you with a service receipt.

How do I know it's a legitimate massage clinic?

First, let us explain that the use of the term massage parlor is considered extremely rude and in poor taste.  In most states, legitimate massage businesses are regulated by the state’s Board of Massage.  If you are going to a new massage clinic or spa in Tennessee, you should be able to locate and identify the clinic’s massage establishment license quickly.  State rules require licensed massage establishments to display their establishment license and the renewal certificates of each therapist in a conspicuous location in public view.  License Establishments must ensure that all licensed therapist maintain their license in active status.

Are Massage Remedy therapists licensed?

Massage Remedy™ believes in the professional regulation of massage therapists to protect our guests’ health, safety, and welfare.  All therapists employed by Massage Remedy™ maintain an active massage license in the state they practice.  To obtain a massage license, therapists must attend an approved school, pass a rigorous national examination called the MBLEx, and submit to a criminal background check.

What is the proper term for a person who gives massages?

You should always refer to your massage service provider as a massage therapist or licensed massage therapist.  The term massage therapist is gender neutral and implies that the individual has received professional training, passed a rigorous national examination, and is qualified to use the title “licensed massage therapist” in the state they work.  The terms “masseur” or “masseuse” are always considered derogatory terms and carry implications that the individual is providing “intimate services.”   Out of respect for our therapist, we ask that you refrain from using these terms.


What should I do during a massage treatment?

At Massage Remedy™, you’re our guest, so we expect that you will make yourself comfortable. If your therapist wants you to adjust your position, they will assist you or ask you to move as needed. Most people close their eyes and relax completely during a session; others prefer to chat. It’s up to you. It is your massage; whatever feels relaxing to you is the best way to relax. Do not hesitate to ask questions at any time.

Do I need to shower before a massage?

Experienced massage therapists agree that taking a shower before your massage is always a good idea.  When possible, rinse off perspiration and environmental pollutants before your massage.  A shower will also help loosen up your muscles to help you receive more benefits from the treatment.  Plus, it’s easier to feel confident and relaxed about the massage when you know you feel and smell clean and fresh!

What if I fall asleep and snore during my massage?

It’s ok to fall asleep and snore during your massage!  It’s your body’s way of getting into deeper relaxation, and it’s a sign that you were overdue for some extra self-care time.  As any massage therapist will tell you, it is completely acceptable to fall asleep during your massage.   In fact, it is a very healthy and normal reaction to an extremely relaxing experience.  Don’t stress about offending your massage therapist.  Massage Remedy™ therapists take pride in their ability to relax their guests.  In fact, a sleeping guest is a sign that they are doing a great job at helping you unwind!  Your massage therapist will take your snoozing as a compliment.

What if I forgot to shave my legs?

Shaving is certainly not a requirement.  Massage Remedy™ therapists are experienced in working on all types of skin and in various stages of shaved and unshaven.  We promise you that not shaving will not offend your therapist.  If you choose to shave your legs in anticipation of getting a massage, do so at least 24 hours before.  If you do it right before your massage, your skin may still be raw or have slight nicks or cuts that could prove problematic and cause irritation or infection.

Will I be covered during the session?

To ensure your warmth and comfort as well as maintain professional boundaries, Massage Remedy™ requires mandatory draping.  Once you are undressed and on the massage table under the drape, your therapist will only uncover the part of your body on which they are working.  The genitals and breasts should never be uncovered.  Massage Remedy™ therapists are extremely concerned about your modesty and privacy.